FAQ

If you place your order before 12:00 pm, we offer next-day delivery service. Orders submitted after this cutoff time will be processed on the following business day. Please note that delivery times may vary based on your location and other factors, but we strive to ensure a swift and efficient delivery process for all our customers. Once your order has been dispatched, you will receive a confirmation email with tracking information to keep you informed about the status of your delivery. If you have any specific concerns or require further assistance, feel free to reach out to our customer support team at admin@slipfree.au, and we'll be happy to assist you.

If you find yourself or your child between sizes, we generally recommend opting for the smaller size. Slightly smaller provides a snug fit for your child's feet. Keep in mind that specific product designs and fits may vary, so checking our size guides for each item is advisable. Additionally, feel free to contact our customer support for personalised assistance in choosing the best size for you or your child. Email us at admin@slipfree.au - we're here to help!

We understand that selecting the perfect size or style can be challenging. Unfortunately, due to hygiene reasons, we cannot process exchanges unless the product is found to be faulty. We recommend reviewing our size guides and product descriptions carefully before making a purchase. If you believe you have received a faulty item, please contact our customer support team immediately, and we will gladly assist you in resolving the issue. Your satisfaction is important to us, and we appreciate your understanding of our exchange policy.

Absolutely! We're thrilled to hear that you're interested in stocking Slipfree products in your store. Please reach out to us at admin@slipfree.au, and our team will be more than happy to discuss the details with you. Find out more about becoming a retailer here.We appreciate your interest in becoming a Slipfree stockist and look forward to the possibility of collaborating with you.

Absolutely! While we may not currently offer the specific design in adult sizes, we frequently update our product offerings. Keep an eye on our website for any updates, as we may introduce the design you love in adult sizes in the future. We appreciate your interest and encourage you to check back regularly for the latest additions to our collection.

Cleaning your Slipfree shoes is a breeze! We recommend a gentle machine wash to keep them looking their best. Simply toss them into the washing machine using a mild detergent and select the gentle cycle.For optimal care, it's a good idea to place your Slipfree shoes inside a mesh laundry bag before washing. Once washed, allow them to air dry naturally, and they'll be ready for your next adventure. Please avoid using harsh chemicals or high-temperature washes to ensure the longevity of your Slipfree shoes. For more information, please see our Care Guide

Returns Policy Returns are gladly accepted within seven days of receipt, but there are a few important points to keep in mind. We are happy to process returns for faulty products. However, please note that we cannot accept returns for change of mind or sizing issues due to hygiene reasons. We encourage you to carefully review product details, sizes, and specifications before making a purchase. If you receive a faulty item or have any concerns about your order, please contact us at admin@slipfree.au promptly. We are committed to ensuring your satisfaction and will work with you to address any issues.

If you've missed the return deadline and still wish to return your shoes, we understand that situations can vary. Please don't hesitate to reach out to us at admin@slipfree.au Our customer support team will do their best to assist you and discuss your specific situation. We value your satisfaction and aim to find a solution that works for both parties. Thank you for reaching out, and we appreciate your understanding.

If your desired shoe size is currently out of stock, don't worry! Simply send us an email at admin@slipfree.au, and we'll make sure to notify you as soon as the stock becomes available.We appreciate your interest in our products and your patience as we work to restock your preferred size. Feel free to reach out if you have any further questions or if there's anything else we can assist you with. Happy shopping!

Seven days.