Shipping and Returns
Shipping Information:
1. Processing Time:
Orders are processed and dispatched within 1-2 business days from the date of purchase, excluding weekends and public holidays.
2. Shipping Methods:
We offer standard and express shipping options. Standard shipping generally takes 5-7 business days, while express shipping delivers within 1-3 business days.
3. Shipping Costs:
Shipping costs are calculated at checkout based on your location and chosen shipping method.
4. Tracking:
Once your order is dispatched, a tracking number will be provided via email, allowing you to monitor the delivery status of your package.
5. Shipping Restrictions:
Please note that we currently only ship within Australia. We do not offer international shipping at this time.
Returns and Exchanges:
1. Eligibility:
To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Returns are accepted within 7 days of the delivery date.
2. Return Process:
Contact our customer service team at info@slipfree.com.au to initiate the return process. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the necessary steps.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your items.
4. Refund or Exchange:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original payment method. Exchanges will be dispatched once the returned items are received and approved.
5. Faulty or Incorrect Items:
If you receive a faulty or incorrect item, please contact us immediately. We will arrange for the return shipping and offer a replacement or refund.
Become a Retailer Today
We understand the unique needs of businesses and are ready to discuss how Slipfree can contribute to a safer and more productive work environment. Get in touch with our dedicated corporate solutions team today.
